FAQ

Frequently Asked Questions

What is your return policy?

All sales are final. Because every item is secondhand and unique, we do not accept returns or exchanges. Our product photos clearly show the item's condition, including any flaws, stains, or wear — so please review all photos carefully before purchasing.

How do I track my order?

Once your order ships, you'll receive a tracking number via email.

Do you offer local pickup?

Yes! We offer in-store pickup in Springfield, MO. Select this option at checkout.

Are all items secondhand?

Not all! Second Hand Swag Society carries a mix of preloved treasures and new-with-tags finds. Items that are new with tags (NWT) are identified in the product title or description, so you’ll know when you’re snagging something brand new!

How do I contact you?

You can reach us through our website's contact form or visit us in store.